1. What materials do you use in your jewelry?
We select only the finest, ethically sourced precious metals and gemstones. Every component undergoes rigorous quality testing to ensure unmatched durability and stunning visual appeal.
Our artisans are well-versed in both traditional and modern techniques, allowing us to combine classic materials with innovative design elements to create timeless pieces.
2. How can I order a custom piece?
Ordering a custom piece is easy. Simply schedule a consultation with our design team through our contact form. We will discuss your vision, preferences, and budget to craft a personalized design that truly reflects your style.
From the initial sketch to the final polish, you are involved in every step of the process, ensuring that your unique story is elegantly captured in the jewelry.
3. Do you offer jewelry repair services?
Yes, we provide comprehensive repair and restoration services. Our experienced craftsmen work diligently to restore your beloved items to their original beauty while preserving their historical significance.
We understand the sentimental value of handcrafted jewelry and use state-of-the-art techniques along with traditional methods to ensure a perfect restoration.
4. How long does it take to craft a bespoke piece?
The timeline for a bespoke creation varies according to the complexity of the design and the materials involved. Typically, our custom pieces take between 4 to 8 weeks from consultation to delivery.
During this period, we maintain open communication to ensure that every detail meets your expectations, guaranteeing a final product that is worth the wait.
5. What is your return policy?
At Aurora Adornments, we stand behind the quality of our work. If you are not completely satisfied with your purchase, please contact our customer service team. We offer a fair exchange or repair service on most items.
Our goal is to ensure that every customer enjoys a risk-free experience and takes home a piece that truly resonates with their style.